Verde parallax 198/7/2023 I don’t think they even tried to give us the timeshare speech or try to get us to go to the presentation because we were hammered. We had a long day of traveling and I was shnockered when we arrived so checking in is all a blur. This was nice because the lobby seemed a little hectic (a Saturday) however, they have tons of staff so either way I don’t see how it would be a problem. Upon arrival they escorted us right there because you check in directly in that building rather than in the main lobby. The front, shorter building is the Preferred Section (for both resorts). Secrets are the two buildings on the right and Now Amber are the two buildings on the left. If you are on google maps and standing on the beach looking at the resort with your back to the ocean…. As I said, we are pretty easy going so I was unsure if we needed this upgrade because we don’t require a lot of attention. We stayed in the Preferred section which I was unsure if it was necessary or not because of the tons of reviews I read, I didn’t see many details about what the difference was, so I will try to mostly focus on that. There weren’t enough AmStar reps at the hotel and I tried switching it but I kept having to wait and wait and wait so we decided the $15 was worth it. Our arranged transfer back to the airport was so many hours before our flight we opted to just take a taxi there and it was $15 USD. We used AmStar for transportation and I knew to look for the Hawaiian shirt but I think I was expecting a sign with our name on it it, which wasn’t the case. I don’t think it was actually that bad, I had too much to drink, and my boyfriend figured it out very easily. It is a bit congested and chaotic in general and I became overwhelmed and cried. Ignore everyone grabbing for your attention on your way out of the airport – if they are inside they are not for you! Once outside the taxi services and arranged transportation are all in the same area, so it isn’t any more difficult to take a taxi. When we go back I will not book a service, we will take a taxi. I’m a nervous traveler and had booked transportation for us even though reviews said it wasn’t necessary – they were right. Secrets is not far from the airport at all and it is safe to take a taxi. Charly and Carmona are the two employees we had the most interaction with, and made the trip as great as it was, I hope management knows how outstanding they are. We went through an exorbitant amount of sunscreen that I did not anticipate. Also, bring 2-3 times more sunscreen than you think you will need. I wasn’t going to because we are primarily beer drinkers but I am so glad we did, it was a game changer. To anyone going: bring an insulated drink cup (Yeti, RTIC, whatever). While we want nice, clean accommodations I don’t expect to be doted over all the time. Please keep in mind we are relatively low maintenance people/travelers that don’t require much and dislike complaining. Benigno did a great job in the preferred club so those drinks were good but by the pool and in other bars not good.Ī lot of the reviews are repetitive so I will try to highlight the things that I didn’t read a lot about when I was researching where to go. I will say the drinks this time were not as great as our previous stays. ![]() This is our 3rd time at this resort and the staff is so great!!! Oh one more shoutout, I think it was Oscar at the preferred club who assisted our friends when we were there. Linda and Mercedes did such a wonderful job on cleaning rooms. Omar w/ the activities team was always so friendly and a great dance partner! Ronaldo the concierge was very friendly and we learned quite a bit from him. Carlos the Happy Waiter put on quite a show at Oceana w/ his coffee making. Carlos Diaz was so accommodating to use when we booked our private oasis and Carlos the Butler at the Preferred Club was always there to assist us and we greatly appreciated him. The staff is amazing! Omar was our server at one of the balinese Oasis cabanas and he was great!!! Jaime at the kayaks did such a great job as well.
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